Andres Defence TILO-6MA

Return Policy:

• Eligibility: Returns accepted within 30 days of purchase.
• Condition: Item must be unused, in original packaging, and with all accessories.

Process:

• Contact Us: Reach out to Customer Service at info@andres-industries.de for a Return Merchandise Authorization (RMA) number.
• RMA Requirement: Include the RMA number on the return package.
• Return Shipping: Return shipping costs are the responsibility of the customer unless the item is defective.

Refund Policy:

• Inspection: Upon receiving your return, we will inspect the item to determine eligibility for a refund.
• Refund Process: If approved, refunds will be issued to the original payment method within 14 days.
• Notification: Customers will be notified via email regarding the status of their refund.

Warranty Information:

• Warranty Coverage:
  • 2-Year Warranty against design faults, material, and manufacturing defects.
  • Covers proper functioning of thermal image sensor and electronic components.
  • Warranty is void if housing screws or optical elements are adjusted.

Warranty Conditions:

• Must follow operating instructions for use, maintenance, and installation.
• Observe voltage and environmental limits.
• Avoid chemical/physical damage and unauthorized modifications.
• Product must be registered with Andres Industries AG within 1 month of purchase.

Warranty Service:

• Free repair or replacement at Andres Industries AG's discretion.
• Technical progress may lead to adaptation of warranty services.
• Excludes costs for assembly, disassembly, transport, and consequential damages.

Exclusions and Proof:

• Warranty claims require the product to be presented within the warranty period with proof of purchase.
• Keep receipts until the end of the warranty period.

Warranty Start:

• 2-Year Warranty begins upon delivery of the TigIR™ to the consumer or authorized entrepreneur.

Warranty Extension:

• Possible extension of 1-5 years if registered within 2 weeks of purchase. Inquire at info@andres-industries.de for details.

Order Returns, Exchanges, and Cancellations
Orders for Andres Industries AG products are final and cannot be returned, exchanged, or canceled once placed. This policy ensures the timely processing of all orders. However, defective devices are fully covered under warranty and are eligible for repair or replacement as per warranty terms.

Shipping and Insurance
All orders are shipped via UPS with full insurance, direct delivery, and require a signature upon receipt to ensure safe arrival. Please inspect the package upon delivery. If there is visible damage to the parcel, we advise refusing the package and notifying us immediately. Internal damage should be reported as soon as possible after delivery.

Delivery Times
Delivery times vary based on product availability and order timing. We strive to process and dispatch orders promptly and will keep you updated on any changes.