GSCI LUX-14-ECW (AG-MGC) Advanced Night Vision Monocular

Return Policy:

• Satisfaction Guarantee: If you are not completely satisfied, you may return the product within 30 days of receipt.

Initiate a Return:

• Contact Us: Reach out to Customer Service at gsci@gsci.net to obtain a Return Merchandise Authorization (RMA) number.

Prepare Your Return:

• Include all original packaging, accessories, and documentation.
• Ensure the item is securely packaged to prevent damage during transit.

Shipping:

• You are responsible for return shipping costs unless the item is defective.
• We recommend using a trackable shipping service for returns.

Refunds:

• Once received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed and credited to your original payment method within 14 days.

Warranty Information:

• Warranty Coverage: General Starlight Company Inc. (GSCI) offers a 7-Year Manufacturer’s Warranty on all products for defects in materials and workmanship.

Warranty Validity:

• Valid for the original purchaser.
• Starts from the date of purchase.

Warranty Adjustments:

• Notify GSCI within 10 days of discovering a defect via email.
• Provide the original invoice for warranty validation.
• GSCI will repair or replace the product at our discretion, free of charge, during the warranty period.

Exclusions:

• Does not cover damages from misuse, neglect, or normal wear and tear.
• Products altered or repaired by unauthorized personnel are not covered.
• Components like IITs, FPAs, and LED displays have a one-year warranty from the OEM.

Warranty Service Procedure:

• Do not return items without an RMA; unauthorized returns will be refused.
• Items must be returned with all accessories and in original packaging.
• Shipping for warranty service is prepaid by the customer, unless the item is found defective, in which case GSCI will cover return shipping costs.

Warranty Activation: Complete the Warranty Activation Form within 30 days of receiving your product.

Contact Information: For more details, please contact us at gsci@gsci.net.

Order Processing and Cancellations
GSCI products are custom-built for each order. Once your order and payment are received, it immediately enters production, which includes allocation of parts, components, and labor. As such, all orders are final and cannot be canceled or refunded. However, order modifications (such as volume increases or upgrades) may be possible depending on the stage of production at the time of request.

Shipping and Insurance
Orders are shipped with insurance that covers 1% of the invoice value, significantly lower than standard courier rates. Alternatively, customers may choose to use their own shipping insurance. Please inspect the package and device immediately upon delivery. If any damage is discovered, notify us right away so we can initiate a claim with the courier.

Delivery Times
Due to GSCI’s efficient production pipeline, small orders typically ship within 3-5 business days after payment is received, and often even sooner.

Export Compliance
For U.S. customers, non-weapon-mountable devices do not require export permits. However, for weapon-mountable devices, an export permit may be required. This is a standard procedure and typically takes 3-5 days for approval.