Nitehog Boomslang

Return Policy

• Eligibility: Items may be returned within 15 days of receipt.
• Condition: Must be in original packaging; opened or used items are subject to a 15% restocking fee.
• Process:
  • Email ac@pardiniguns.com with your order number to request a Return Merchandise Authorization (RMA).
  • Write the RMA number on the outside of the return package.
  • Include contact information and the original packing slip or invoice.
• Shipping Costs: Customer is responsible for return shipping costs. Original shipping costs will be deducted from the refund, even for "free" shipping offers.
• Deadline: No returns accepted after 15 days from receipt.

Refund Policy

• Processing Time: Refunds will be processed within two weeks after the return is received and inspected.
• Restocking Fees: A 15% restocking fee applies to opened/used packages or items not manufactured by Pardini or Nitehog.

Warranty Information

• Warranty Coverage:

  • Limited Lifetime Warranty for original owners against manufacturer defects.
  • Valid for products purchased on or after January 1, 2024.

• Requirements for Warranty Coverage:

  • Submit warranty card or register the product within 60 days of receipt.
  • Provide original proof of ownership (receipt or invoice) showing the product details.

• Warranty Service:

  • Repair or replacement at the discretion of Pardini USA LLC and Nitehog USA LLC.
  • Shipping costs for warranty claims are the responsibility of the original owner until the claim is validated.

• Limitations of Warranty:

  • Excludes normal wear and tear, improper maintenance, and accidental damages.
  • No coverage for unauthorized modifications or use of sub-standard accessories.

• Warranty Claims:

  • Email info@pardiniguns.com or info@nitehogusa.com with “Warranty Claim (Product)” in the subject line.
  • Include your name, contact information, serial number, proof of ownership, and a brief description of the issue.
  • DO NOT ship any products until you receive explicit approval from the service team.

• Processing Time: Warranty repairs will be completed within five business days of receipt, excluding shipping time. Loaner products may be provided if repairs take longer.

Further Rights

• This warranty supersedes all previous policies and verbal representations.
• Pardini USA LLC and Nitehog USA LLC are not liable for consequential or incidental damages.
• Warranty grants the original owner additional rights as permitted by state and federal guidelines.

For any questions or assistance, please call/text 813-970-8071 or email info@pardiniguns.com / info@nitehogusa.com.

Order Cancellation

• Before Shipping: Orders can be canceled without any fees if they haven’t left the warehouse.
• Same-Day Shipping: Orders received in the morning are shipped by the end of the day. Orders received closer to 5 pm may ship the next day.
• After Shipping: If canceled after shipment, the customer must cover the shipping fees.

Damaged Orders

• Photos Required: Customers must provide photos of any damage to the box and contents upon arrival.
• Well-Packed Items: Despite any outer box damage, the inside is generally protected. Only one internal damage case in 15 years across 10,000 shipments.

Return Policy

• 15-Day Return Window: Customers have 15 days to return items.
• Pre-Approval Required: Returns must be approved in advance by Nitehog.
• Shipping Costs: Customers cover return shipping fees.