Return Policy
- Eligibility: Items may be returned within 15 days of receipt.
- Condition: Must be in original packaging; opened or used items are subject to a 15% restocking fee.
- Process:
- Email ac@pardiniguns.com with your order number to request a Return Merchandise Authorization (RMA).
- Write the RMA number on the outside of the return package.
- Include contact information and the original packing slip or invoice.
- Shipping Costs: Customer is responsible for return shipping costs. Original shipping costs will be deducted from the refund, even for "free" shipping offers.
- Deadline: No returns accepted after 15 days from receipt.
Refund Policy
- Processing Time: Refunds will be processed within two weeks after the return is received and inspected.
- Restocking Fees: A 15% restocking fee applies to opened/used packages or items not manufactured by Pardini or Nitehog.
Warranty Information
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Warranty Coverage:
- Limited Lifetime Warranty for original owners against manufacturer defects.
- Valid for products purchased on or after January 1, 2024.
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Requirements for Warranty Coverage:
- Submit warranty card or register the product within 60 days of receipt.
- Provide original proof of ownership (receipt or invoice) showing the product details.
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Warranty Service:
- Repair or replacement at the discretion of Pardini USA LLC and Nitehog USA LLC.
- Shipping costs for warranty claims are the responsibility of the original owner until the claim is validated.
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Limitations of Warranty:
- Excludes normal wear and tear, improper maintenance, and accidental damages.
- No coverage for unauthorized modifications or use of sub-standard accessories.
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Warranty Claims:
- Email info@pardiniguns.com or info@nitehogusa.com with “Warranty Claim (Product)” in the subject line.
- Include your name, contact information, serial number, proof of ownership, and a brief description of the issue.
- DO NOT ship any products until you receive explicit approval from the service team.
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Processing Time: Warranty repairs will be completed within five business days of receipt, excluding shipping time. Loaner products may be provided if repairs take longer.
Further Rights
- This warranty supersedes all previous policies and verbal representations.
- Pardini USA LLC and Nitehog USA LLC are not liable for consequential or incidental damages.
- Warranty grants the original owner additional rights as permitted by state and federal guidelines.
For any questions or assistance, please call/text 813-970-8071 or email info@pardiniguns.com / info@nitehogusa.com.